Airbnb Welcome Message Templates

Send a thoughtful first message the moment a guest books — it reduces questions, sets expectations, and starts the stay off on the right foot. These five templates cover common guest types so you can respond fast with the right tone. Use the Warm Friendly variant for leisure travelers who appreciate a personal touch and local tips. Choose Business Traveller when the guest values efficiency — highlight workspace, fast Wi‑Fi, and receipts. The Family with Kids version calls out safety, gear, and kid-friendly tips. Send the International Guest template when you spot a non‑local language preference or international phone number — it offers translation options and simple arrival guidance. The Short-and-Direct option is ultra-concise for hosts who want a quick confirmation with essential details. Each message uses placeholders like {{guest_name}}, {{property_name}}, and {{check_in_time}} — replace them quickly before sending. These are written to be copy-pasteable from your phone or desktop and are easy to tweak with one or two details to match your listing and house rules.

Hi {{guest_name}} — thanks so much for choosing {{property_name}}! We’re excited to host you. Check-in is from {{check_in_time}}. You’ll find the address here: {{address}} and self-check-in instructions: {{arrival_instructions}}. Wi‑Fi network is “{{wifi_ssid}}” and the password is {{wifi_password}}. If you’d like suggestions for dinner, a morning coffee spot, or a family-friendly park, tell me your interests and I’ll share favorites. I’m available by message or at {{phone_number}} if anything comes up. Safe travels — see you soon!

Hi {{guest_name}}, thanks for booking {{property_name}}. Glad to have you. Check-in is available from {{check_in_time}}. You’ll have fast Wi‑Fi (SSID: {{wifi_ssid}}, password: {{wifi_password}}) and a dedicated workspace at {{workspace_location}}. If you need early check-in or a quiet room setup, let me know and I’ll confirm availability. I can provide an invoice/receipt — tell me the billing name if required. For anything urgent, text/call {{phone_number}}. Wishing you a productive stay.

Hi {{guest_name}}, thanks for booking {{property_name}} — we’re happy to host your family! Check-in starts at {{check_in_time}}. We have a pack-and-play ({{pack_play_available}}), high chair ({{high_chair_available}}), and childproofing info in the welcome binder. If you need extra gear, let me know and I’ll arrange what I can. Nearby family spots: {{kid_friendly_spot1}}, {{kid_friendly_spot2}}. Please tell me ages of the children so I can suggest age-appropriate activities or adjust the setup. Message any time at {{phone_number}}.

Hello {{guest_name}}, thank you for booking {{property_name}}. We’re looking forward to welcoming you. Check-in begins at {{check_in_time}}. Address: {{address}}. Self-check-in details: {{arrival_instructions}}. Wi‑Fi: {{wifi_ssid}} / {{wifi_password}}. If English is not your preferred language, I can send these details in {{guest_language}} or use a translated note — let me know which language helps you most. If you need airport directions, currency tips, or a plug adapter, I’m happy to assist. Contact me anytime at {{phone_number}}.

Hi {{guest_name}}, thanks for booking {{property_name}}. Check-in from {{check_in_time}}. Address: {{address}}. Wi‑Fi: {{wifi_ssid}} / {{wifi_password}}. Message me at {{phone_number}} if you need anything.

Use these templates as a starting point — swap in specific arrival links, gate codes, or a quick personal line and you’re done. Keep messages short on mobile but add small personal touches (a name, a local tip) to increase guest comfort. If a guest replies with questions, keep follow-ups clear and time-stamped so they know when to expect help. Adjust language or friendliness to match your brand and the guest’s tone.

Airbnb Welcome Message Templates

Warm + friendly

Business traveller

Family with kids

International guest / translation hint

Short & direct

Send these automatically