Last updated: February 2026
We collect information you provide directly: account details (name, email), property information, guest conversation data, and files you upload. We also collect usage data (page views, feature usage) and technical data (IP address, browser type).
We use your data to: provide and improve the Service; process guest messages through AI; send you notifications and service emails; enforce our terms; and comply with legal obligations.
Guest messages are processed by third-party AI models (via OpenRouter) to generate responses. We send only the necessary context. Conversations are not used to train AI models.
Your data is stored on MongoDB Atlas (cloud database) and Cloudflare R2 (file storage). All data is encrypted in transit (TLS) and sensitive fields are encrypted at rest (AES-256).
We do not sell your data. We share data only with: infrastructure providers (MongoDB, Cloudflare, Railway) for hosting; payment processor (Stripe) for billing; and AI providers (OpenRouter) for message processing.
Conversation data is retained for the life of your account. Guest media is auto-deleted after 90 days (configurable). Deleted accounts are purged after 30 days.
You can: access all your data; export your data (GDPR export); correct inaccurate data; delete your account and all associated data; and withdraw consent for non-essential processing.
We use essential cookies for authentication (httpOnly session cookie). We do not use tracking cookies or third-party analytics cookies.
For privacy inquiries, email us at [email protected].