Guests message HostPal on WhatsApp or Telegram. It answers from your house guide in their language and wakes you only when something needs a human. No PMS, no Airbnb API. Live in under ten minutes.
The most-asked guest question — in every country, on every platform — is the same one, word for word.
HostPal answers the repetitive ones before you even see them — using your guidebook, your tone, your property-specific rules. You stay the host. It stops being a helpdesk.
Upload your house guide, connect WhatsApp or Telegram, and HostPal answers guests day and night — in the tone you pick, not a canned script.
HostPal detects life-safety situations the moment a guest describes them, points the guest at local emergency services, and pages your emergency contact on WhatsApp or Telegram — re-pinging with urgent wording if there’s no reply, with email as a life-safety backstop.
When HostPal isn't sure, it asks you on WhatsApp or Telegram. Your reply goes straight to the guest — and, if it's reusable, into the bot's memory. Next time the same question lands, it's handled. Nothing to configure. No rules to write.
Setup takes under 10 minutes. No dev work, no integrations to wrestle with.
HostPal earns its keep when guest messages are a real chunk of your week — not one listing and a quiet inbox.
A single guest complaint costs more in lost bookings than a year of HostPal. Start with a 7-day free trial — cancel before day 7 and you won't be charged.
Still wondering? Email us — a real human reads every message and replies fast.
Email usIt doesn't need to. HostPal is not a property management system and does not integrate with one. It runs as a standalone messaging layer alongside whatever PMS or booking setup you already use — Hospitable, Hostaway, Guesty, Smoobu, or none at all. Guests reach it through a link you share, so there is no API to connect.
It doesn't, and it doesn't need to. HostPal does not use Airbnb's or Booking.com's messaging APIs. Guests reach you directly on WhatsApp or Telegram via the tap-to-chat link or QR code you share in your pre-arrival message or check-in instructions.
HostPal's. Guests message a shared HostPal concierge number, and the per-property link you share tells it which property they are staying at. Each property's knowledge stays walled off, so a guest only ever sees your property's answers. Dedicated numbers are rolling out as an add-on.
WhatsApp and Telegram. Guests message you on whichever channel they prefer; HostPal answers in their language, around the clock.
It writes short, friendly replies based on your guidebook, your notes, and your rules — not canned bot answers. Where AI-disclosure rules apply (like the EU), guests are told up front that an AI assistant is answering — it's built in and on by default.
Yes. New conversations open with a brief one-time note that an AI assistant is answering. It is built in for the EU AI Act (Article 50), on by default, and adjustable in your settings.
It tells the guest it's checking with you, then emails you and pings your chosen channel (WhatsApp or Telegram) with the full context — email always goes out as the reliable default, so you never miss it. It resumes once you reply, and if your answer is reusable you can save it to your knowledge base so the AI handles that question itself next time.
WhatsApp setup is near-instant — just share your property link; no number to connect. Upload your guidebook, add house rules, test a few messages. (Telegram is optional and takes a few extra minutes to create your own bot.)
Designed to align with GDPR; see /legal/privacy. Encrypted in transit and at rest. We do not use guest content to train any model. Access code disclosure is gated by reservation status (with iCal) and host-configured rules.
That works out of the box. Each property gets its own tap-to-chat link (or QR), so when a guest taps it the bot knows which property they're asking about, wherever it is. WhatsApp messages are free across borders, so guests from any country can reach you without installing anything new, and the bot answers in 50+ languages.
Yes. If a guest describes a fire, medical issue, or gas leak, the bot tells them to call emergency services right away and pages your emergency contact — with a full incident timeline in your dashboard.
Start your 7-day free trial. Cancel anytime before day 7 — you won't be charged.
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