HostPal is an AI concierge that answers guest messages on WhatsApp and Telegram — instantly, in 50+ languages, across your entire portfolio. Setup takes under 10 minutes.
Every host we talk to has lived this. The most-asked question — across every country, every platform, every hour — is the same five words.
HostPal answers the repetitive ones before you even see them — using your guidebook, your tone, your property-specific rules. You stay the host. It stops being a helpdesk.
Monitor every message, every AI decision, every incident — across your entire portfolio, from one place.
Upload your property docs, connect WhatsApp, and let HostPal deliver five-star hospitality around the clock — in your voice, not a generic bot voice.
HostPal is built to take the repetitive 90% off your plate — WiFi, check-in, parking, recommendations — and wake you only for what actually matters.
HostPal detects life-safety situations the moment a guest describes them, points the guest at local emergency services, and pages you through a retry ladder — WhatsApp, then SMS, then a voice call — until someone acknowledges.
When HostPal isn't sure, it asks you on WhatsApp. Your reply goes straight to the guest — and into the bot's memory. Next time the same question lands, it's handled. No dashboards to tend. No rules to write. Mistyped? Send UNDO within 60 seconds.
Most hosts are fully set up in under 10 minutes. No dev work, no integrations to wrestle with.
Illustrative, paraphrased from early conversations with hosts during onboarding. Real named case studies will land here once beta customers opt in.
We're answering hosts' top questions below.
No. HostPal is tuned for warm, natural hospitality tone and grounds every reply in your property's own knowledge — your guidebook, your notes, your rules. Most hosts tell us guests think they're chatting with a real person.
It tells the guest it's checking with you, pings you on WhatsApp + email with full context, and resumes once you've answered. The AI learns from your response so next time it handles it itself.
Most hosts are live in under 10 minutes per property. Upload your guidebook PDF, connect WhatsApp, test a few messages, done.
GDPR compliant, with encryption at rest and in transit. EU data residency on request. We never train on your data, and sensitive info like access codes is only shared with verified guests.
Today HostPal runs on a single shared US-based WhatsApp number. Each property gets a unique tap-to-chat link (or QR), so when a guest taps it the bot knows which property is being asked about. Guests are answered in 50+ languages — they just see a US prefix on the incoming number. Local per-country numbers (and optional dedicated numbers per property) are rolling out as we move through Twilio's ISV program.
Yes — 7-day free trial. Pick a plan, enter your card to activate, test with real guests. Cancel anytime before day 7 and you won't be charged a cent.
Yes. Life-safety issues (fire, medical, gas leaks) trigger immediate guest protocols + instant host notification, with a full incident timeline.
Start your 7-day free trial. Cancel anytime before day 7 — you won't be charged.